The Travelport Smartpoint Desktop UX Guidelines provide a framework for building feature enhancements using a common set of predictable interface elements.
The primary goals of the CX team for Smartpoint are to optimize the experience and interface for the agents who use it.
The enhancements for the application are viewed through the lens of balancing a hybrid product that affords the agents the speed and efficiency of a cryptic based workflow, with modern graphical tools that provide them powerful and timely information.
All of these elements come together to provide agents a better and more productive experience.
Colors used in the application.
Fonts & Typography
Specifications for common type elements.
Overview of the application's layout and basic functions.
PNR Action Bar
Terminal Action Bar
Specifications for informational components, such as messages and notifications.
Tooltips and Contextual Information Icons
Activity and Processing Indicators
Static Pop Ups