Agency Management

Agency Management personas include both the business owners and the day-to-day supervisors of staff within a travel agency. Their concerns are around business revenue and staff productivity, respectively.

  • I care about...
  • Increased revenue and satisfaction
  • Improved relationships and awareness
  • Access to information
Agency Owner/Director
Russell Thompson
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  • I care about...
  • Happy and effective employees
  • Effective management
  • Terminal capabilities
  • Cross-selling & upselling
Agent Manager
Elizabeth Braun
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